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Unstoppable Together

In such challenging times, please be assured, Zellis is here as your partner to help with business continuity. As such, we have already put in place new measures to support our customers and colleagues. Below you will find actions we are taking to support you in your efforts to meet your goals in a time of great disruption.



A message from

our CEO

For over 50 years Zellis and the customers we serve have faced challenges big and small – and come through by working together.

The COVID-19 crisis is worrying and moving very fast – but the whole Zellis team is totally committed and working tirelessly to ensure we continue to deliver for customers. The leadership team and I are also focused on supporting our customers’ businesses through this difficult time, as well as our peoples’ safety.

We are conscious that your own organisation may be experiencing difficulties – and wanted to suggest some ways in which we might be able to help, so please reach out if we can.


John Petter, CEO, Zellis



Our official statement

See how Zellis is pulling together to support our customers and ensure business continuity in our official statement on the Coronavirus.


COVID-19 legislative updates

We continuously monitor the announcements by the governments of the UK and Republic of Ireland which may affect our customers during the pandemic. 

Read our summary of the latest changes here. 


Legislative Updates



Ways we can help

See how Zellis could help your business in these uncertain times.

Furlough Advisory Service

Advice and support to your payroll team to help them process payments to furloughed workers. This entails working with you to define eligibility, configuration, calculation rules, testing and reclaiming via HMRC. You will have access to our Application Consultants, who can support you with the initial Resourcelink configuration and provide ongoing advice, guidance and support over a fixed period. Video-based support and e-learning will be available.

Find out more

Covid19 Self Isolation Sick Pay Software Patch

We have released our ResourceLink 23b U02 software update to deliver the changes required to process the new rules. ResourceLink will continue to be enhanced to allow UK and Republic of Ireland customers to manage the different sick pay requirements for coronavirus-related illnesses.

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Emergency Payroll Advice

Advice and support for your payroll teams as they work remotely or have less management oversight. Examples include: review of business continuity plans, documentation of processes, and technical advice from our experts on how to manage all aspects of payroll and HR administration, including year end.

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Emergency Payroll Support

For customers who have ResourceLink software as a service, we can offer you an additional layer of resilience and provide support to your payroll teams. This support includes key activities such as gross to net calculations and payments via Bacs to employees and third parties, thereby limiting the impact of colleagues not receiving any pay, helping businesses continue to function, and ensuring key third parties are paid, such as the Child Maintenance Service.

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Rapid Enablement of Employee & Manager Self-Service

ResourceLink’s extensive employee and manager self-service capability allows employees and managers to access and update business critical information. Our self-service functionality is available to employees and managers 24/7 and is accessible through a range of mobile devices to facilitate remote and non-office-based working. If you are interested in adopting or expanding your ResourceLink self-service capability, please get in touch.

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HR Advisory Services

Being able to protect your business and your people is key in extraordinary times. Our advisory services ensure you can work safe in the knowledge that you're compliant, with 24/7/365 employment law advice, comprehensive documentation and support on-site, on the phone and online by qualified employment law consultants. Our team are members of, and qualified by, the most rigorous professional bodies of HR, employment law and health & safety in the country, and we invest in their continuous professional development every day to ensure they give the best HR advice for employers.

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Free Benefex Digital Social Recognition for 6 months

We know culture and connectivity can be hard to maintain in times like these. So our sister business, Benefex, is offering free, no obligation access to OneHub | Recognition – the online social recognition platform – to help you stay connected to your people, keep your culture alive out of the office, and show your appreciation for employees, wherever they are. We use this in Zellis and our people love it.

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Early Settlement Discount

Several customers have told us that they are concerned about ensuring continuity in their own accounts payable team. So we wanted to let you know that we are willing to offer discounts to customers who prefer to pay early to avoid disruption.

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Absence Reporting

Being able to record and report on the different levels of absence is particularly important right now. You need to know who is unavailable, the levels of absence you’ve got (including personal sickness absence and parents looking after children), and what gaps in your workforce this might create. Reporting on your absence is critical in identifying potential risks.

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BACS Payment Process

We can help you with secure payments via any number of payment schemes or host-to-host banking connections including Bacs, Faster Payments, SWIFT, SEPA.

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Emergency Background Checks

Run quick, thorough and fully compliant background checks on contingent staff you may be bringing in at short notice.

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